Returns and Refunds Policy
1. Return Eligibility: Gracezone Global Resources Ltd. (“Gracezone”). strives to ensure customer satisfaction with every purchase of Coca-Cola products. If you are dissatisfied with a product purchased from us, you may be eligible for a return or exchange subject to the terms and conditions outlined in this Returns and Refunds Policy.
2. Notification of Return: To initiate a return or exchange, please contact our customer service team immediately on the day you receive your order. You can reach us via gracezoneglobal@gmail.com or 08091144033. Please provide your order number and a detailed explanation of the reason for the return or exchange.
3. Product Condition: Returned products must be in their original condition, unopened, and unused. Products that have been opened or used may not be eligible for return unless they are defective or damaged upon receipt.
4. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately upon receipt. We may require photographic evidence of the defect or damage to process your return or exchange efficiently.
5. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product. Please include the RAN with your returned items to ensure prompt processing.
6. Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong product shipped, defective or damaged product). In such cases, we will provide a prepaid return label for your convenience.
7. Refund Process: Refunds will be issued to the original payment method used for the purchase within 5 working days of receiving the returned items. Please note that shipping and handling fees are non-refundable, except in cases where the return is due to an error on our part.
8. Exchanges: If you wish to exchange a product for a different item, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to product availability.
9. Non-Returnable Items: Certain items may not be eligible for return or exchange due to hygiene or safety reasons. These items include but are not limited to perishable goods, beverages with broken seals, and customized or personalized products.
10. Cancellations: Orders cannot be canceled once they have been processed and shipped. If you wish to cancel an order, please contact us immediately, and we will do our best to accommodate your request. However, we cannot guarantee that the order can be canceled if it has already been processed.
11. Customer Satisfaction: At Gracezone, customer satisfaction is our top priority. If you have any questions or concerns about our Returns and Refunds Policy, please don’t hesitate to contact us. We are here to assist you and ensure that your experience with our Coca-Cola products meets your expectations.
12. Policy Updates: Gracezone reserves the right to modify or revise this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.
13. Contact Information: If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer service team at gracezoneglobal@gmail.com or 08091144033. By purchasing Coca-Cola products from Gracezone, you acknowledge that you have read, understood, and agree to be bound by this Returns and Refunds Policy. If you do not agree with any part of this policy, please refrain from purchasing our products.